Returns & Refunds
Our returns policy lasts up to 30 calendar days after you received your order. Any returns made after the stipulated return period will not be accepted. Promotional (Free) items are strictly non-returnable nor refundable.
To be eligible for a return, the returned item is required to be unused and in the state it was delivered in, as such, the item has to be unused, unopened, free of visible wear and tear along with marks, smells and visible hair. The item returned must be in the original packaging along with its labels and receipts, if any.
To complete your return, we will require a receipt or proof of purchase, along with important details such as your order number, full name and email used to contact you.
Your item should be returned to our European Fulfillment Center and for further details, please contact our support staff. In certain situations, only partial refunds can be granted and any returns done are based on the sole discretion of the brand. The management retains and reserves the right to refuse any refunds or returns should the item be returned in a less
In certain situations, only partial refunds can be granted and any returns done are based on the sole discretion of the brand. The management retains and reserves the right to refuse any refunds or returns should the item be returned in a less than satisfactory state.
The management is in no way responsible for the return costs and all return postage is to be borne and covered by the returnee.
Once your return is received and inspected, you will receive an email to notify you that we have received your returned item along with the approval or rejection of your refund.
This may take anywhere between 3-6 business days to be processed.
Exclusions to returns and refunds include incorrect shipping details provided by the buyer in the initial order along with sale bought items.
Missing Items/Unreceived Orders
Every order is eligible for an Item Guarantee Period, in which if you have yet to receive your item within 50 business days, a replacement item will be sent out to you. For more information, please contact the support team.
Refunds may take anywhere between 7 to 14 business days to process, depending on the speed of the financial institution processing your request. If you have yet to receive the refund within the time frame, please contact your financial institution along with contacting our support team.
Sale items (if applicable)
Only regular priced items may be refunded
Only damaged and defective goods can be replaced, in such cases, please contact our support team along with forwarding us any images of the defect/damage.
We are unable to offer replacements without any proof of defect/damage.
Depending on your location, your replacement item shipping dates may vary.
Exchanges, replacement and refunds due to incorrect and inaccurate addresses in the original order are prohibited as the buyer is solely responsible for providing accurate and timely shipping information.
The management is not responsible for these type of errors and each buyer is responsible to give due diligence in this matter.
Replacements are limited to the original order and any exchanges in brand, design or colour of the item is not allowed.