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Frequently Asked Questions

Do you issue refunds?

Yes! If we have shipped you the wrong item or the item hasn’t arrived within 45 business days we will refund you.This can take up to 10 working days to process based on your banking provider and payment processor of choice.

Did I sign up to a subscription box service?

No. Bachelor's Box started as a subscription box service but we decided to pivot and focus on being a once-off online store for men.

Can I track an order?

You can view your order status by viewing the status page you would have received in your order receipt. At this time we do not have a tracking order system put in place but we are in the process of improving this and thank you for your patience.

What is your returns policy?

All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval of the management, given the following conditions: Exclusions apply to promotional (free) items . Request(s) for returns are accepted within 14 working days from delivery. All items must be returned in their delivered state, along with all of its parts and tags. Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management. Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s). The return fee will be solely be rendered by the buyer The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm
I did not receive a confirmation email from you?

Sometimes this email can go to your spam or junk folder but you will receive an instant email from us confirming that your order is processing. You will then receive another email from us when your item has been shipped.

How long does shipping take?

Usually items arrive with 14 working days of being shipped however in rare instances it can take up to 25 working days due to location and stock availability.

Why are some of your items free?

At Bachelor's Box we have the strong belief that style should be affordable. We often run temporary promotional free item campaigns where you will just pay for shipping and we then can do a mass fulfilment process to make this possible, similar to a kickstarter campaign. We get value in cross selling and hopefully having you come back to us in the future.

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